I am an Independent Design Strategist.
I help industry leaders design innovative futures for their customers and organizations with a deep focus in
human experience. I am especially proud of my breakthrough work in organizational strategy, ethnographic research and design education.
My 20 years in the design community has given me a breadth of experience in organizational design, workshop facilitation, executive coaching, ethnographic research, usability evaluation, concept development, experience, interaction and interface design, rapid prototyping, team process development, and service design.
I have a long history with Carnegie Mellon University. For the last 9 years I have taught in the Human-Computer Interaction Institute (HCII) and facilitated Executive Education at the Tepper School of Business. Previously, I directed the Masters Program in the HCII and taught a Capstone Project Course, partnering with 12 different corporate sponsors a year. We worked with industry partners like Panasonic, Expedia, Bank of America, GE Healthcare, Cleveland Clinic, 3M and NASA.
Prior to Carnegie Mellon, I worked for large software firms, small design firms and also co-founded a boutique firm, Fit Associates, LLC. At Fit, I worked with design, engineering, marketing and executive teams to make their products and processes better for their end-users. Clients included Microsoft, Comcast, Whirlpool and Respironics/Philips among others.
ABOUT MY PARTNERS
Some projects need more person power, so I’ve cultivated a ‘deep bench’ of experienced freelance designers, researchers, developers and strategists. Specific partners are chosen based on project goals, timeline, and scope.